Terms and Conditions
Informations
The Swiss Knife & Watches (SKW) sells genuine brand watches, packaged in their original manufacturer packaging and authenticity certificates. Watches bear an additionally standard 24-month international warranty by the manufacturer enclosed within the original box. Every watch is uniquely identified internationally by the manufacturer serial number.
Authenticity
Our watches have never been used before, neither as exhibition nor as demonstration models. they come from manufacturer's stocks, and never from closeouts, overstocks, end-runs or bankruptcies of other retailers. They are produced only a few days before we ship them.
Warranty
Our watches are guaranteed free of all manufaturing defects for two years from the date of purchase. The warranty does not cover damages arising from accidents, improper use, or repairs carried by unauthorised personnel. Battery changes are also excluded from the warranty (for quartz models only), as well as glasses and straps.
Repairs
Should you experience any issue within 24months or have any question after the delivery of a new watch, please don't hesitate to contact us immediately at client@skw.net. In case of need, we will inform you in personal responses on the procedure to follow in order to get a free repair. In this case, we will ship back the watch after repair by certified express service, free of charge to you together with a gift (please watch the SKW warranty).
Availability
Most of our watches are available for an immediate dispatch. However shipping time can be 4-6 weeks (and even more) for some items which are in a famous request. Please ask about the availability before you place your order. If the item which you have ordered is not available for an immediate dispatch we will inform you as soon as possible.
We control our delivery times accurately because we maintain an excellent level of communication with our suppliers. However, some high-end products of our catalog may occasionally require a longer delivery time. This is due to that-contrarily to some of our competitors-our watches are ordered to the manufacturer, since we claim the best quality for our customers. In particular, we do not hold bankrupcy or out-of-sale stocks, whose quality is difficult to control accurately. Our watches are manufactured on demand for you just a few days before shipment. This is our added value.
Shipping
Packaging and shipping to all covered countries are always included in our prices. We ship directly to our customers, virtually anywhere in the world, except in Switzerland.
The following shipping options are available after your order is completed (When the ordered item is available) :
- 2-3 Business Day Delivery: Need your watch fast? With the next two days, you will have prompt delivery of your watch shipped by EXPRESS (A $30 charge applies, except if your payment is made via the AMERICAN EXPRESS card or by Bank Wire).
- 10 Business Day Delivery: This service is an efficient alternative for shipments that do not require very fast delivery, yet need to arrive fast. (No additional charge)
Order cancellation period
You can cancel your order within 24 hours. After this right-to-cancel period, we do not accept any cancellation.
Rerouted or Returned shipment
In case the shipment requires rerouting of shipment or in case the recipient does not pick up his parcel, we will issue a refund of the purchase price after receiving the returned item, minus shipping charges ($100) and charges related to import duties and taxes (10 % of the price).
For your security, your order will not be delivered without a recipient signature. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. Customers will be charged a fee of $100 to reroute a package once it has been released to our carriers.
All our goods are insured against shipping and handling risks, until the goods have been received at destination.
Payment options
Our prices are in US$.
- Credit cards: AMERICAN EXPRESS for orders from all countries, EXPRESS shipping free of charge
- Bank Wire:
- Check or Cashier's check: we will send your order only after funds have been fully cleared, usualy 7-21 days.
SKW Return Policy
If you do not like the watch, which you have received, please inform us immediately. We will notify you on the procedure to ship it back. The return must be held within 10 days after receipt. Shipping and Shipment Insurance costs, import duties and taxes are the sole responsibility of the customer. Upon reception, we will refund your money minus a 20 % re-stocking fee. The Return Policy applies to all watches, which are not part of a Special Order, only if goods are returned in original manufacturer box along with all original papers, with an intact strap or bracelet. Watches must not have been worn. If the watch has been worn, is scratched or blemished, the Return Policy may not apply. Please note: Because we commit to respect our customers, the returned watches will not be re-sold as new but will pass a Quality Inspection by certified services in order to be sold in our Refurbished Section (Coming soon).
Refurbished Watches page
They are not really secondhand. These watches are brand new but have been returned by customers who preferred another model. Our Quality Inspection has checked them for due diligence. Because we commit to provide highest quality to our customers we do not sell them as brand new items (even if most our competitors do?).
Gift wrapping
Upon request we can provide a free gift-wrapping. Please specify it when you place your order.
Privacy Policy
Security
SKW takes every precaution to protect our users' information. When users submit sensitive information via our website, your information is protected both online and off-line.When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear.
Information Collection and Use
SKW is the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties.